Let me ask a question: What steps do you have in place to help make a great impression with your clients? Hopefully, this is not a difficult question for you, but if it is, you could be missing out on opportunities to retain customers and grow your clientele with referrals.
Being a small business gives you a slight advantage when making an impression with your customers. It’s much easier to go above and beyond or add a personal touch with each customer. Being able to touch them gives you a huge advantage over your larger competitors. So, what exactly does it mean to “touch” your customers? These are interactions that occur during the customer’s relationship with you.
Leaving a lasting impression should be incorporated into every relationship, no matter how big or small. Why? Because if you give a lasting impression, you can not only create loyal, life-long customers, but they will become your marketing mouthpiece, which will help grow your business.
How does this look, you ask? Well, you know your customers better than anyone, and you know what it takes to impress and wow them. Below I’m sharing a few ideas to help get your creative juices flowing.
Handwritten Communications
Nothing shows you went the extra mile more than a handwritten note. A handwritten note seems like such a small gesture, but it goes a long way in making someone’s day. I’m sure you can think back to when you would receive a letter or note from someone and how that made you feel. In the world of emails and auto-responses, getting something handwritten in the mail can make a lasting impression.
Presentation is Key
We all know the excitement of receiving a gift but receiving a beautifully curated gift is on a whole new level. How do you make opening a plain corrugated shipping box worthwhile? By making the presentation of the gift memorable. A thoughtfully curated gift makes the unboxing experience worthwhile.
Remember the Details
Developing relationships with your customers is essential to building loyalty and retention. Customers sometimes reveal details about their personal and professional lives with you. Knowing special occasions, kids’ names, or even the family pet, leaves a lasting impression on the customer.
Gifts are an excellent way to show appreciation and to make a great impression. We are here to assist you with your gifting needs and help you stay top of mind with your clients.
Give us a call today – (636) 240-3049.
